Elegant Entries

Had a problem with my storm door. The hing is falling apart. I called them several times and got voice mail and run around. Their one guy for repairs was only available to talk to on Mondays. So I called two Mondays in a row and could not get through to him. The following week 10/15/15, I sent my boyfriend to the Deer Park, NY location and found that they were gone! Out of Business and that they owed a lot of people money. Guess I will have to find someone else to repair my storm door or replace it with another one. This was a good company years ago. Shameful.

would not deal with this company again..made a deal with company then changed my mind..found a better deal with another company and cancelled my order within the three days. I am waiting for over a month for my deposit check to be returned to me. terrible customer service. Have tried so many times to contact company and all you get to do is leave a message. If they do return your call it is to tell you the check will be sent. The check just doesn't seem to arrive. I am just sick and tired of all the nonsense. Just won't send that refund.

Elegant Entries, Deer Park NY - I have had nothing but frustrations with this company. My Co-Op decided to use them for our window replacement project. This was back in November 2013. One man (and his teenage son) showed up to do the project, which included 4 windows being replaced with new windows - 1 in each room. One of the windows they installed was not installed properly and caused a leak that damaged my wall, but was not noticed until July 2014 because it was hidden behind furniture/curtains. They have sent a contractor over 3 times now, and nothing has been fixed. The first contractor came over, told me the window was not causing the problem. He put some "extra" caulk down and left. They then proceeded to send a memo to my Co-Op saying they fixed the leak in the window and would schedule time with me to repair the wall. The second contractor came over, insisted that the sheetrock did not need to be replaced, even though I was told it would be replaced that day. He then did a spackle job, that lasted less than 48hrs before it was cracking and peeling again. I called the company to complain, and told them that clearly it needed more than just some spackle, and requested that they replace the sheetrock and do the job properly the 2nd time. I even called the day before the appointment to confirm that he was going to be replacing the sheetrock this time. They sent the same contractor back (a week after he was there the 1st time) to replace the sheetrock. He arrives and tells me he needs to cut *** in the wall in order to determine which sheetrock to use, then he leaves for 10 mins and comes back saying he can not do the job b/c he "only can handle small repairs, and I do not want him replacing the sheetrock". Why was a contractor sent to do a repair that he is not capable of doing? Why is my time being wasted? No one from the company will answer those questions for me. I am aggravated and will never hire this company in the future. I did not have a choice in the original window installment b/c they were hired by my Co-Op to do the job. I plan on telling everyone I know not to use this company. They send over incompetent people and don't even care that they are wasting everyone's time. I took vacation time off from work to be there for the contractor and Elegant Entries has a total disregard for my time. They clearly do not stand behind their service. This has been the worst experience I have ever had with a contracting company.

the worst company in business, signed a contract a year ago . Was told the door wood be ready in 3-5 months. a year later the company does not return phone calls and refuses to pay my deposit back. will have to take time off from work and get my money . attorney general will be notified as will all other agencies that can stop the lying and stealing that this company does.How do people think they can get away with just taking people's money and not provide the service they sell. what goes around comes around . this is elegant entries in Deer Park LI

i ordered a garage door from elegant entries well they lied about the warranty i was overcharged the door kept falling apart i had to maintain it myself because for 3-4 years i kept calling for service and no one responded. Eventually the door while open broke and fell i was standing under it lucky thing i stepped away from it or i will not be writing this anyway when i told the company they repaired it only to realize the parts were parts that should not have been used on that size of garage door. After that they refused to do the rest of the repairs and when i told them about it they cursed me out so there you go a bunch of *** suckers that dont deserve any business